Delivery

• Order processing times:
  • - In normal conditions, our typical processing times for most products are typically take less than 24 hours to process
• Shipping methods and fees based on weight:
  • - US Shipping: 3 - 6 business days, FREE
  • - Worldwide Shipping: 6 - 14 business days, FREE
• International shipments from the US do not include VAT. Taxes and customs fees are the customer's responsibility.
• Delivery address changes must be made within 6 hours after placing the order.
• Cancellation requests made within 6 hours may incur payment fees.

Returns

If you have any issues with your order, please contact us via this [Contact Form] within 07 business days of order delivery to explain your grievance. Our customer service department will then help provide a replacement or refund if deemed appropriate.

There is no need to return your item under any circumstances. Please note that if you return your item without our prior request, we will not be responsible for any loss or additional costs resulting from your unapproved return.

Help

If you have any questions or concerns, feel free to contact us:

• Email: support@gothanic.net